Refund policy

Return & Refund Policy

Last updated: 07/21/2026

Thank you for shopping with Moon Dust. We want you to be completely satisfied with your purchase. This policy explains our return, refund, and exchange process. By placing an order with us, you agree to the terms below.

Our 60-Night Money-Back Guarantee

We stand behind Moon Dust. If you're not satisfied with your purchase, you may request a refund within 60 days of your delivery date, subject to the terms in this policy.

Eligibility

To be eligible for a refund or return:

  • Your request must be made within 60 days of the delivery date.
  • You must provide your order number and proof of purchase.
  • Requests made after the 60-day window may not be eligible.

Because Moon Dust is a consumable health product, opened or partially used items cannot be resold and are handled under our satisfaction guarantee rather than as physical returns. In most cases, you will not need to ship the product back to receive a refund under our guarantee. If a physical return is required, we will provide instructions when you contact us.

How to Request a Refund

To start a refund or return, contact our support team at:

Email: contact@moon-dust.net
Response time: We aim to respond within [1–2] business days.

Please include:

  • Your order number
  • The email address used at checkout
  • The reason for your request

Our team will review your request and respond with next steps.

Refunds

Once your request is approved:

  • Refunds are issued to your original payment method.
  • Please allow [5–10] business days for the refund to appear, depending on your bank or card issuer.
  • Original shipping charges (if any) are non-refundable, unless the return is due to our error.

If your refund is delayed, please first check with your bank or card provider, as processing times vary. If you still have not received an approved refund after [10] business days, contact us at contact@moon-dust.net.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within [7] days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery window, please contact us and we will investigate with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a refund.

Non-Returnable Items

The following are not eligible for return or refund:

  • Products reported after the 60-day guarantee window.
  • Products purchased through third-party retailers (please contact the retailer directly).
  • Gift cards, if applicable.

Exchanges

If you'd like to exchange your product for a different item, contact us at contact@moon-dust.net and we'll help arrange it, subject to availability.

Subscription Orders

If you are enrolled in a subscription:

  • You may cancel or modify your subscription at any time before your next billing date through your account or by contacting contact@moon-dust.net.
  • Orders already processed and shipped are subject to the standard terms of this policy.

Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@moon-dust.net. We process orders quickly, so once an order has been fulfilled and shipped, it is handled under the return and refund terms above.

Contact Us

If you have any questions about this policy, please reach out:

Moon Dust
Honcho Brands LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States