Shipping policy
Shipping Policy
Last updated: 07/21/2026
Thank you for shopping with Moon Dust. This policy explains how and when your order will be processed and delivered. By placing an order, you agree to the terms below.
Order Processing
All orders are processed within 2 to 7 business days after your order is placed. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, new product launches, or promotional periods, processing may take slightly longer. If there is a significant delay in the processing of your order, we will contact you by email.
Shipping Times
Once your order has been processed and handed to the carrier, estimated delivery times are:
- United States: 5 to 10 business days
Please note that the total time to receive your order is the processing time plus the shipping time. In most cases, you can expect to receive your order within 7 to 14 business days from the date of purchase.
Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery may be affected by factors outside our control, including carrier delays, weather, high-volume periods, and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Any applicable free-shipping promotions will be reflected at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 1 to 3 business days for tracking information to become active after you receive your shipping confirmation.
If you have not received tracking information within [5] business days of your order, please contact us at contacts@moon-dust.net .
Shipping Destinations
We currently ship to addresses within the United States. If your destination is not available at checkout, we are unable to ship to that location at this time.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment, which may incur additional shipping charges.
Lost, Delayed, or Damaged Shipments
If your order has not arrived within the estimated timeframe, please contact us at contacts@moon-dust.net and we will investigate with the carrier on your behalf.
If a package is confirmed lost in transit, or arrives damaged, we will arrange a replacement or refund in accordance with our Return & Refund Policy. For damaged items, please keep the packaging and send us a photo so we can resolve the issue quickly.
Undeliverable Packages
If a package is deemed undeliverable by the carrier and returned to us, we will contact you to arrange reshipment or a refund. Additional shipping charges may apply for reshipment.
Contact Us
If you have any questions about shipping or your order, please contact us:
Moon Dust
Honcho Brands LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States